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Tokyo Disney Resort News

Chocolate Snack Merchandise Recall



May 6th, 2006

Chocolate Snack Merchandise Recall

URAYASU, CHIBA - Oriental Land Co., Ltd. has announced the recall and immediate discontinuation of sales of all "Double Chocolate Cookies," a Tokyo DisneySea Park merchandise item produced by Tokyo Chidoriya. This decision was made as soon as Oriental Land was informed that the producer of the chocolate ingredient used in the merchandise, Nisshin Kako Co., Ltd. (head office: Chuo-ku, Tokyo), was recalling the ingredient.

An investigation by Nisshin Kako has ascertained that the chocolate contained the anti-oxidant "TBHQ" which has not been approved for use in Japan. There is a high possibility that the anti-oxidant was mixed in the "Kuba 500" palm oil imported by Honen Lever Co., Ltd. (head office: Minato-ku, Tokyo). The palm oil was subsequently used by Nisshin Kako as one of the ingredients for the processing and manufacture of the chocolate in question.

Guests who have purchased "Double Chocolate Cookies" and have it in their possession are requested to send it and its packaging, together with their name, address and phone number, to the designated address (see below) with the postage to be paid by Oriental Land Co. A refund for the product will be sent at a later date. Oriental Land Co. sincerely apologizes to its guests for the trouble and inconvenience this may cause.

Recalled Merchandise
  • Product Name: Double Chocolate Cookies
  • Retail price: 700 yen including tax
  • Quantity sold: 37,034 packages
  • Description: 15 individually wrapped cookies (with a chocolate coating) in a dark blue, paper box with handle. The package is printed with the Tokyo DisneySea logo and pictures of Disney characters (Mickey Mouse and Minnie Mouse on the front and Pluto on the back)
  • Sold at: Tokyo DisneySea shops, Bon Voyage, Disney Hotel shops, and Disney Fantasy shops
  • Sales started: February 10, 2006
  • Sold by: Oriental Land Co., Ltd.
  • Manufacturer: Tokyo Chidoriya
  • Address: 3-3-19 Komagome, Toshima-ku, Tokyo
For inquiries from the general public:

Tokyo Disney Resort Merchandise Guest Services, Special Desk
From today through May 14, 2006, please call 0120-996-0055 (9 a.m. to 10 p.m.)
From May 15, 2006 and after, please call 047-381-3499 (9 a.m. to 6 p.m.)

Recalled products should be sent (postage to be paid by recipient) to:

Merchandise Guest Services
Oriental Land Co., Ltd.
1-1 Maihama
Urayasu-shi, Chiba 279-8511

Senders should make sure to include their name, address and telephone number.

Merchandise Item Production Flow

Honen Lever Co., Ltd. imports "Kuba 500"
V
V
"Kuba 500" palm oil used as an ingredient by:
Nisshin Kako Co., Ltd. to produce chocolate for commercial use
V
V
Chocolate used as an ingredient by:
Tokyo Chidoriya to produce "Double Chocolate Cookies"
V
V
Oriental Land Co., Ltd. sells "Double Chocolate Cookies"


chocolate cookie recall

chocolate cookie recall

-- Source: Oriental Land press release.

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