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Tokyo Disney Resort News

TDR Food Merchandise Recall



January 19, 2005

Tokyo Disney Resort Merchandise Recall

URAYASU, CHIBA - Oriental Land Co., Ltd. has announced the recall of "Jam in Cookies" and "Fruit Tarts" (both produced by Colombin Co., Ltd. at its Souwa factory in Ibaraki Prefecture) which were sold at shops within "Tokyo Disney Resort". Oriental Land Co. has determined that a portion of the "Jam in Cookies" which were sold between December 26, 2004 and January 13, 2005 (please see below for details), became moldy due to moisture content that was in excess of the product specification. In addition, it has been determined that, although mold has not been discovered in the "Fruit Tarts" from the same factory, this product was also manufactured with excess moisture content.

Guests who have purchased these products and have them in their possession are requested to send it with its packaging, together with their name, address and phone number, to the address below with the postage to be paid by Oriental Land Co. A refund will be sent at a later date. Cooperation in this recall effort is greatly appreciated.

Oriental Land Co. considers this to be a very serious matter and sincerely apologizes to its guests for this unfortunate occurrence. To prevent this from happening again, the company will strengthen its management stance as well as its instruction and direction to manufacturers so that guests can rest assured that the merchandise they purchase is safe.

For inquiries from the general public, please give the following contact number:
Merchandise Guest Services, Oriental Land Co., Ltd.
Phone: 047-381-3499 (From 9 a.m. to 6 p.m.)

Recalled Merchandise:
  • Product Name: Jam in Cookies
  • Retail price: 840 yen including tax (800 yen excluding tax)
  • Description: 8 individually wrapped cookies (2 each of orange, apple, strawberry and blueberry flavors) packaged in a pink paper box printed with pictures of 6 Disney princess characters (Princess Aurora, Belle, Cinderella, Ariel, Snow White and Jasmine)
  • Sold at: Tokyo Disneyland shops, Tokyo DisneySea shops, Bon Voyage
  • Quantity sold: 1,575 packages
  • Sales period: December 26, 2004 to January 13, 2005 (for the product subject to this recall)
  • Sold by: Oriental Land Co., Ltd.
  • Manufacturer: Colombin Co., Ltd. (Souwa Factory, 1303-1 Shaka, Souwa-cho, Sarushima-gun, Ibaraki Prefecture)
  • Product Name: Fruit Tarts
  • Retail price: 630 yen including tax (600 yen excluding tax)
  • Description: 6 individually wrapped tarts packaged in a petal-shaped tin with a green border and printed with pictures of the Disney characters: Winnie the Pooh, Eeyore, Roo, Piglet, Rabbit and Tigger
  • Sold at: Tokyo Disneyland shops, Tokyo DisneySea shops, Bon Voyage, shops in the Disney Hotels, and Disney Fantasy shops in the Tokyo Disney Resort Official Hotels
  • Quantity sold: 5,341 packages
  • Sales period: December 26, 2004 to January 18, 2005 (for the product subject to this recall)
  • Sold by: Oriental Land Co., Ltd.
  • Manufacturer: Colombin Co., Ltd. (Souwa Factory, 1303-1 Shaka, Souwa-cho, Sarushima-gun, Ibaraki Prefecture)
Product should be sent (postage to be paid by recipient) to:
Merchandise Guest Services
Oriental Land Co., Ltd.
1-1 Maihama
Urayasu-shi, Chiba 279-8511

Senders should make sure to include their name, address and telephone number.

merchandise recall

-- Source: Oriental Land Company release

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